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FAQ

  • How to provide your exclusive design for custom-made to us ?

    Please e-mail your designs with full specifications including material, size details for products and ordering

    quantity that we also can duplicate customers' exclusive designs.

    Your further reply will help us to quote the most competitive prices.

    Hope to build a long-term business with your company in a near future.

  • Can contact with Chief Ling through Skype or Line?

    The Skype and Line are our internal communication only that we don't have the on-line services to do the immediate reply so far.

    We known to talk on Skype and Line is the quickest way but Andy is not in the office all day as he has to manage our factory sometimes.

    So still suggest to communicate by e-mail that won't be loss some important messages and we will reply you as soon as possible.

    Hope your understanding.

  • How about the business term?

    Depends on the ordering volume and amount.

    A. By Exwork if the ordering volume is only several cartons.
    B. By F.O.B.
    C. By C & F or C.I.F.: please advise your destination port and by air or sea.
    D. By C & I

  • If there has actual catalogues to mail for collection ?

    We don't print catalogue so far as our products are many and are all custom-made generally.

    1. Please visit our website for our represent products for your reference, please advise your interested items and q'ty then we will quote to you.

    2. Or please advise your exact address (company name, address, telephone No.) that we can send our company's CD covering catalogue to you.

  • How to send an inquiry for hose clamps ?

    Please advise the requested item/material/size/q'ty to us, then we can quote the best price to you.

    1. the q'ty per size after you reviewed our size list.
    2. the port name for C&F
    3. Material selection:
      3-1. Stainless Steel
       a. All in SS#400 or #300
       b. Housing & Band: SS #400 or SS#300, Screw:Steel
       c. Band : #410 SS, Housing and Screw: Steel
      3-2. All in Galvanized Steel

    As soon as having your above reply then we can be quote the best prices for you.

  • How to send an inquiry for promotional items ?

    Please view our website for our representative products, and advise your interested items and ordering quantity to us then we can quote the best prices for you.

    Or please e-mail your pictures/design with full specifications including size details, material, artwork for logo printing, if there is any special request for products and ordering quantity that we also can duplicate customers' exclusive designs.

  • Inquiry for pvc corrugated sheet

    You have to advise the full size specifications as below that's most important to quote competitive price to you.

    1. Please advise the pitch you want is 63mm or 76mm.

    2. There are 5 popular colors for choice: semi-transparent, green, red, blue, yellow.

    3. Please advise the size details. We have 1.0mm x 930mm x 2,440mm,0.7mm x 30'' x 6',0.7mm x 36'' x 2M,0.7mm x 3’ x 6M,1.0mm x 30’’ x 14’……etc. for your reference. Please provide yours.

    4. Please provide ordering quantity. (please be noted, different q'ty make prices with differences)

    Or, please e-mail your product picture for our references directly that's the best way for us to know the exact item you need, also advise size details (L x W x Thickness), colors, ordering q'ty then we will quote to you as soon.

    Your further reply will be appreciated.

  • How to send an inquiry for silicone and rubber products?

    We need your inquiry with details to help us quote best prices to you as the silicone and rubber products are all custom-made per customers’ exclusive design generally.

    Please offer the information as follows that’s important to quote competitive prices to you. 

    a)Please e-mail your drawing with full size specifications that’s most important for us to estimate the unit weight and quote best price to you.

    b)The actual usage or special requests for us to suggest the suitable material to you. (like the hardness requests, color requests, the material have to be fit the any standards, such FDA…….)

    c)The ordering quantity as different q’ty make prices with differences.
    If your q’ty is larger that prices will be much cheaper a lot, so the q’ty is very important to quote best prices to you.

    Your further reply will help us to quote the most competitive prices.

  • How to get prompt reply for your inquiry

    We specialize in custom-made or general hardware/ gift / household/stationery products for almost 20 years with reputations in Taiwan and China, and our customers are satisfied with our high quality and best delivery, services.

    Prices are according customers' inquiry case by case that we need your exact inquiry to quote the best prices accordingly.

    Please visit our website that shown representative products for your prompt reference.

    Please advise your interested items, sizes, finish (gold plated, nickel plated) and ordering quantity to us then we can quote the best prices for your, or please e-mail your design with full specifications including size details, material, finish and ordering quantity that we also can duplicate customers’ exclusive designs.

  • How about the packing?

    In general, the packing is in bulk. Several pieces into poly bag then master carton.
    Some items are packed with inner box per piece.

    We also can make packing according clients’ request. You can send your exclusive packing information to us that we can quote.

  • How about payment for running business?

    Following information are the minimum deposit of payment for your reference.

    Total amount for order$3

    A. under US $ 1,000.00 : by credit card or Paypal as T/T banking charge is quite high
    B. under US $ 3,000.00 : by T/T when order is confirmed to save banking charge for both.
    C. over US $ 6,000.00: by T/T before shipment (1st 50% of T/T be paid when order is confirmed, balance of 50% be paid before shipment)

  • How to send an inquiry for plastic and inject mold?

    The plastic goods and injection mold are the custom-made items, please e-mail your design with full specifications including size details, material, and ordering quantity that we also can duplicate customers’ exclusive designs.

    The details information will help us to quote the best price to you.

  • How to get sample from us ?

    For counter samples:
    We can offer the free samples to you after clients confirm our quotation. But please advise your courier A/C that we can send samples to you with freight collect.

    For custom-made samples:
    Samples will be made and sent out until you confirmed and paid the sample charge or tooling cost.

  • How about the shipping way?

    It is depended the ordering volume and measurement.

    A. By courier or post if total weight is less than 45 kgs.
    B. By air if total weight is over 45 kgs but below 50kgs and measurement is within 5 cubic feet.
    C. By sea or air

  • How the process for our exporting business

    A. Please send your inquiry for our quoting.
    B. Will send out sample for approval after you confirmed quotation.
    C. Will e-mail Proforma Invoice for your confirmation with details.
    D. Arrange production after P/I is confirmed and payment is made.
    E. Make final quality inspection and arrange shipping schedule when goods are completed.
    F. Advise shipping schedule with packing picture.
    G. Advise after mailed original shipping documents.

  • How to guarantee your custom-made items with exclusive?

    We don't attend any show for our business. We just promote us by website.

    Every custom-made items, logo or mark shown on our website is only for reference neither for reproducing nor selling without authorized that all our customers have our guarantee without any question for past 20 years and anytime.

    Also, customers will be provide a agreement to us to sign before they provide their exclusive or patent-pending designs to us if they think the form is need.

Chief Ling
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